Our client, a leading international and offshore law, corporate and fiduciary and consulting services company, is looking to hire a service desk analyst to be based in Jersey, Channel Islands.

The successful candidate will provide hardware and software support both locally and globally. You will be the first point of contact for all support and service calls on a daily and weekly basis. You will complete daily operations and manage all calls in accordance with the service desk process and procedures. Provide support and set-up for presentations and video and telephone conferencing both on- and off-site. Ensure that the Service Desk Manager is notified of any ongoing faults and training-related support calls. Liaise with the wider support teams regarding outstanding incidents and services requests as well as managing customer expectations.

To be suitable for this role, you will ideally have a minimum of three to four years of experience gained in a similar role. Have an understanding of Information Technology Infrastructure Library or related accreditation, experience in Microsoft Office 365 and Windows 11-based operating systems and a good understanding of PCs, mobile devices and server and network environments.

If this role interests you, please email your current cv to Vibhuti Purohit at vibhuti.purohit@ap-technical.com

AP Group is acting as an introductory service in relation to this vacancy. By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide to AP Group and its subsidiaries will be subject to the protection of Data Protection Laws, our policy for which can be found at https://www.apgroupglobal.com/privacy-notice/